Consultancy Services

Mawarid Technology provides public and private sector client consultancy services including the study of customer journey, client customer and client technology integration analysis, and recommendations for improving client experiences at each technology touchpoint. While organisations offer an increasing number of technology touch points to their clients (Mobile application, websites, self-service kiosks, service centres, Customer feedback unites, etc.), they are often unable to improve service quality and client satisfaction. Our consultancy services provide a seamless customer journey by linking both virtual and physical worlds, and builds a detailed understanding of the client’s processes throughout the customer’s journey to provide clear and actionable recommendations that deliver enhanced client experience and increased efficiency.

Corporate Performance Management

Corporate performance management (CPM) is the area of business intelligence (BI) involved with monitoring and managing an organization's performance, according to key performance indicators (KPIs) such as revenue, return on investment (ROI), overhead, and operational costs.

Customer Experience Consultancy

The only people that see the bigger picture of any organization or brand, are its customers.

Business Process Consultancy

The innumerable benefits of investing in business process techniques are in efficiency, productivity, cost reduction, quality, faster results, standardization, less variability...